O significado da passagem de plantão por trabalhadores de enfermagem

Resumo (EN)

Introduction – This study analyses the duty passage in the context of the process of work of the nursing, with base in research accomplished at a private hospital of Campinas. It has as objectives to discuss the paper of the communication in the process of work of the nursing and their implications in the duty passage. Material and Methods – It is a descriptive research, no experimental, that it uses the opinion survey, with 75 nursing professionals, involving nurses, technicians and auxiliaries of nursing of the units of internment and unit of therapy intensive adult. The data were collected through a questionnaire composed by a closed subject and seven open subjects. The analysis of the data of the closed subject was accomplished by manual tabulation of the obtained answers, being contained by regularity and repetition. The treatment of the data of the open subjects was of the measure denominated statistical fashion. It was possible to verify that the importance of the duty passage appears in the answers of several members of the research, accompanied of several factors, which turn the unsatisfactory duty passage. Results –The results evidenced that the communication is still fragile in the duty passage, but it was not one of the factors considered critical for the subject of the research; they present flaws in whole the process as incomplete information. Conclusion – It was possible to verify, still, that the subject of the study detaches the need of larger objectivity in the transmission of the information, reduction of the used time and that the duty passage subsidies the planning of the nursing actions.