Avaliação de Implementação Prática da Norma ISO 30401:2018 – Sistema de Gestão do Conhecimento

Resumo (EN)

Actions aimed at Knowledge Management are a differentiator in companies quest for organizational success. In this way, the implementation of ISO 30401:2018 can make a difference. The aim of this study was to provide a model for conducting Organizational Knowledge Management in a company certified or not in ISO 9001:2015, using the ISO 30401:2018 standard. The methodology used was applied research with a qualitative approach, as well as exploratory research of a descriptive and explanatory nature with the same qualitative approach. According to the results obtained, the management resources in the conduction of organizational knowledge as determined by the standards that are the object of this study were confirmed, in such a way that they can also serve management whether they have a system in place. Beyond the analysis of the Knowledge Management System, the research points to the relevance of its application in the context of the effectiveness and appreciation of human relations in the business environment. Nevertheless, future work should look at different ways of filling gaps in organizational knowledge in the light of current regulations and practices.