Avaliação da Qualidade de Software Aplicado como Ferramenta de Apoio Didático com Base na Norma ISO 9126

Resumo (EN)

With the increasing use of software as didactic support tool in the most diversified knowledge areas, it is necessary to consider the didactic objectives and adapt the materials to the classroom setting. This is necessary because, still today, professors and educational institutions utilize software intended for different usages, adapting them for application in the classroom. ln this case, some questions arise: Does the software reach the educational objectives in its application? Are the students satisfied with the utilization, simplification in learning and the in-depth study of the subject allowed by the software? Does the software function properly, is it efficient as a teaching support tool and does it attend to the technical issues specific to the hardware utilized? The ISO 9126 Norm, intended to evaluate software quality, was chosen as a fundamental basis for this project, because it allows for satisfactory responses to these questions and others. This Norm is broad and at the same time as specific as one wants. lt contemplates the evaluation of software quality through three points of view: the point of the team that produced the software, the user's point of view, and the manager's point of view. For this paper, those stand points were applied, respectively, to the technical questions of application and didactics of the software, the standpoint of the software production team, the standpoint of the students in respect to the application of the software in the classroom, and the standpoint of the teacher, in respect to the educational effectiveness of the software. Thus, the ISO 9126 Norm is utilized as the basis for the development of a methodology for the evaluation of software applied in classroom as an educational tool. This methodology results in scores for each point of view of the evaluation of the software, allowing to know, in each case, if the software reaches levels of scoring such as: insufficient, satisfactory, good, or excellent (ISO 9126 Norm orientation). Being so, the strong and the weak points of the software will be pinpointed, as well as priorities of improvements and corrections to be carried out (if need be). The results will favor in the final decision on the acceptance or rejection of the evaluated software, and also on the continuity or not of its usage in classroom.