Governança e Gestão de Qualidade na rede suprimentos: um estudo de uma rede em organizações de saúde

Resumo (EN)

The present study aimed to identify how the formal and informal governance instruments influence quality management in the supply network in the context of health organizations. It was identified that there are several papers cited on matters involving supply chain, governance and quality management, however, there are few cited works that deal with the context of health organizations, through this aspect, this research was justified. This is an applied, exploratory research with a qualitative approach to multiple case studies. The sample consisted of five health organizations that provide Renal Replacement Therapy services and an organization that supplies hospital materials, the focus of which is the supply networks of these organizations. Data were analyzed through subject discourse and triangulation of data. It is believed through the research carried out that in the context of health organizations the integration of formal instruments such as informal instruments of governance influence and can provide qualitative results in the supply network, which will depend on the impact of formal mechanisms. The study has as main academic contribution to demonstrate that research on supply networks in health organizations is relevant, as they provide subsidies that promote a deeper look at the instruments of governance and their implications in supply networks related to health organizations. Keywords: Business Networks. Governance. Supplies Network. Quality Managementt.