How do governance instruments affect the quality of information in a supply-chain?

Resumo (EN)

It is possible to assume that the governance instruments associated with a supply chain’s information quality can lead the supply chain to the desired outcomes. Although previous studies have investigated the relationship between governance instruments and the supply chain, studies on governance instruments focused on supply chains’ information quality are limited. Therefore, this paper seeks to investigate the relationship between governance instruments and information quality in the supply network. From a theoretical perspective, this paper proposes and tests three propositions in an empirical and qualitative study carried out in a public organisation. In doing so, this article makes three key contributions. First, the study shows that the contracts and control devices imposed by the public network studied aim to ensure the quality of information through formal instruments, favouring accuracy and accessibility. Second, trust and collaboration have distinct relationship on information quality; collaboration positively influences, and trust does not influence, the quality of information. Finally, unlike formal factors, accuracy and accessibility are more perceived in collaboration.