Resumo (EN)
This work aims to present and discuss the issue for the outsourcing of services by interested companies, in order to streamline their processes and obtain advantages in carrying out their activities. In order to do so, the author used reference research and developed two articles that illustrate aspects of the use of outsourcing and verification of their acceptance by professionals and by a company that took advantage of this possibility, in the case a large banking institution. The conclusions point out the advantages of using outsourcing, among which the transfer of responsibility for specialized actions of technology by companies more capable to execute them effectively.
